3Es of customer service success:

shaping EXPECTATIONS, acting with EMPATHY, boosting EMPOWERMENT, and you’ll win the day. It's easier said than done.

When it comes to making a difference and delivering on Service Excellence, it’s the smaller things that matter, but what one needs to realize that for those smaller things to happen, a company has to set up a robust mechanism that enables the smaller things to take place seamlessly.

We are one of the believers and also followers.